Effective Date: March 6, 2024
1. Overview
Welcome to PurrTech-Corner Pet Supplies and Accessories. We aim to provide you with quality products and a hassle-free shopping experience. In the event that you are not satisfied with your purchase, our Refunds and Returns Policy outlines the process, conditions, and timeframes for returns and refunds.
2. Eligibility for Returns
We accept returns for physical products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
3. Initiating a Return
To initiate a return, please contact our customer support team at purrtechcorner@gmail.com. Provide your order number, a detailed reason for the return, and any relevant photos if the product is damaged or defective.
4. Return Process
Upon receiving your return request, our customer support team will guide you through the return process. You may be provided with a return shipping label, or alternative instructions, depending on the nature of the return.
5. Conditions for Refunds
Refunds will be issued once the returned item is received, inspected, and deemed eligible for a refund. The refund will be processed to the original payment method used during the purchase.
6. Return Shipping Costs
If the return is due to a defect or an error on our part, we will cover the return shipping costs. If the return is for any other reason, the customer is responsible for the return shipping costs.
7. Exclusions
The following items are not eligible for return:
- Products not purchased from purrtechcorner.com.
- Items not in their original condition or packaging.
- Products damaged due to misuse or negligence.
8. Product Exchanges
We currently do not offer product exchanges. If you wish to exchange a product, please initiate a return and place a new order.
9. Contact Information
For any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
PurrTech-Corner Pet Supplies and Accessories
#1 Dona Francesca St. Filinvest East Homes Cainta, Rizal
Email: purrtechcorner@gmail.com
10. Amendments to the Policy
We reserve the right to amend this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
By shopping with us, you agree to abide by the terms outlined in this policy. Thank you for choosing PurrTech-Corner Pet Supplies and Accessories.